How It Works
Returns Accepted

Goods purchased may be returned at your own discretion within 14 days of receipt. A full refund will be made within 1-2 days after the return has been received by us.

6 months retailer's warranty

We offer a full retailer's warranty for 6 months, against function or material related problems. In addition to our own retailer's warranty, some newer objects may also come with an official manufacturer's worldwide warranty, in this case this will be noted on the description of the product. All watches offered on the website have been checked by us before delivery, we always test functionality, condition and authenticity.

Tested & inspected

We check the function and authenticity of all objects. All watches have been fully tested and cleaned and come with a six month retailer's warranty. We also verify, as far as possible using manufacturer's registers, the origin and history of the object. If any part of the watch is after-market, this will be clearly noted in the product description, as well as information concerning if and when:

  • the latest known service was performed
  • the watch movement was tested for accuracy
  • a complete pressure test up to the declared water resistance depth was made

Water protection

The level of water protection on a vintage watch depends on several different factors such as age, condition, previous use and what the basic construction looks like. We do not pressure test every item, if such a test has been made this will be clearly noted under "Condition".
Generally speaking, the water protetcion will be in accordance with the condition - a one year old diver's watch will almost certainly keep the water out, but for a ten year old watch it's less likely. recommends that you have the water resistance verified with your local watch service center if you intend to go swimming or diving with your vintage watch.

Secure payment

You can choose to pay by credit card or bank wire. We, together with our financial partners, ensure the highest level of security in all transactions, no sensitive information such as credit card numbers is stored permanently. While we take every precaution to ensure that all prices on the website are correct, we reserve the right to deny an order which has been made at an erroneous price.

Payment by credit card

Paynova is our security partner for all card transactions and all payments are processed securely and with a high level of encryption. All payments made by credit card will be manually checked, a confirmation of payment will then be sent to your e-mail.

We accept the following credit cards:

Payment by bank wire transfer

When you wish to pay for your order by bank wire transfer, you will receive a confirmation that the order has been received along with instructions on how to proceed with the payment. As soon as your payment has been received by us, we will send you confirmation of this by e-mail.

Free Insured FedEx Delivery

We ship by FedEx in order to bring you the safest and most secure delivery. All shipments are free of charge and fully insured against loss or damage all the way until delivery has been finalized. As soon as the shipment has left our warehouse, you will receive an e-mail with tracking information enabling you to follow the package on its way to you.

Our policies

Return policy

You have the right to return ordered products within 14 days of receipt, however the goods may not have been worn or in any way damaged. All seals and labels must be intact. The watch, its box, documents and any accessories must not be tampered with in any way.
Before returning goods, contact us for instructions. The goods shall be returned in its original packaging and all costs associated with the return shipping is to be paid for by the customer.
Watch must be returned to us in accordance with instructions and must be sent with shipment tracking and/or insurance unless you are otherwise directed by us.

In case of the unlikely event that you received a watch which is damaged, unfunctional or not in accordance with what you ordered, you have the right to a full refund within 14 days and all shipping costs associated with the return are to be paid by VintageWatchAgency™.

Privacy policy

Privacy policy
Your personal information is safe with us. We will never divulge any information given to us to a third party unless you gave us permission to do so when the information was collected.

What is "personal information"?
Personal information is for example your name, e-mail address, phone number, address or what you bought from us. This also includes information automatically generated when visiting the site, such as IP-number, web browser, operating system, date and time of visit, etc.

Anti-SPAM policy
VintageWatchAgency™ will not send you any so called SPAM, nor will we ever give or sell your personal information to companies or individuals who do so. As a customer, you may however receive information regarding your order, replies to your enquiries and information about our services by e-mail.

In all our newsletters, we will have an easily accessible unsubscribe link so that you are able to easily opt-out from any future notifications.