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Customer Service

Call us

Phone. +46 (0)8-558 015 84
Our lines are open MON 13.00 - 16.00 CET, TUE-FRI 10.00 - 12.00 and 13.00 - 16.00 CET

E-mail us

Select Send Inquiry on the right for quick service by e-mail. If you need to attach a file, You can send a direct e-mail to

Check Order Status

You can check the status of your order right here online. Simply select Order Status inquiry in the contact form!

Frequently Asked Questions

How and when is the delivery made?

All items are in stock and are sent within 1-2 working days, unless otherwise noted. The delivery is fully insured and is made by courier or armored car, depending on delivery address and item value.

What payment options do you offer?

Presently, we offer the following payment options:
  • Bank Wire transfer
  • Visa, MasterCard, Diners Club and Amex (American Express)

Read more about our payment options.

What happens if I want to return a watch?

We offer full return for an extensive 14 days after you have received your goods. A refund is made within 1-2 working days after return has been processed. Return is not permitted in case any item seals are broken.

What do I do in case the watch isn't working when I get it?

We offer a 6 month retailer's warranty on all watches not already covered by manufacturer's official warranty.
We always verify the functionality, condition and authenticity and clean all watches.
As far as possible, we also check the item's history in the manufacturer's registry.

Who do I contact regarding marketing offers?

For all marketing related inquiries, contact the marketing department through this link

Company information
VintageWatchAgency is a part of
Org.number 556721-6170

VAT-number: SE-556721617001
Headquarters: Stockholm, Sweden
Main office
Gotgatan 19
116 46 Stockholm
Postal address/Returned goods
Box 11256
100 61 Stockholm
Vi är ett kreditvärdigt företag enligt Soliditets värderingssystem som baserar sig på en mängd olika beslutsregler. Denna uppgift är alltid aktuell, informationen uppdateras dagligen via Soliditets databas.

VintageWatchAgency is operated by Scandinavian Luxury Group. We are a swedish company specialized in eCommerce of high-goods.
Our vision is to offer an attractive assortment combined with great service and competitive pricing!

Joel Lagerroos, CEO